After the COVID-19 pandemic and increased cybercrime, SMBs need MSPs to provide data management, cloud migration, digital adoption, IT consultation, and cybersecurity. They also need remote monitoring and management solutions.
Look for unified dashboards, easy setup, and the ability to monitor multiple clients simultaneously. Plus, look for tools that reliably protect networks from malware.
Remote Monitoring
Unlike the break-fix model, which relies on an IT team to respond to client issues as they arise, MSPs using RMM software can identify problems and fix them before users even notice. This saves valuable time and prevents business interruptions while keeping clients happy and satisfied.
Remote monitoring software identifies the performance of every device on your network and checks for any warning signs. It can then notify your team of any underlying issues so they can take action quickly and avoid losing productivity.
There is a cloud platform of tools that allows MSPs to support their clients from one central location. This RMM package has a ticketing system and remote monitoring and management functions. It can monitor endpoints that run Windows, macOS, or Linux and even watch over Hyper-V or VMWare virtualizations. It also offers a free trial. Another popular option includes an RMM and PSA package. It is priced per technician and can monitor thousands of devices at once.
Reporting
The best antivirus software for MSPs includes the ability to report on customer-site activity and performance. This helps technicians identify potential threats faster and ensures that customer systems are protected against malicious behavior.
The right software enables MSPs to provide value-add services that boost revenue and increase technician efficiency. For example, integrated backup, remote monitoring and management tools, and AI-based managed antivirus can be delivered to customers through a single platform, reducing IT stack complexity and improving productivity.
Good documentation tools help MSPs reduce support calls and empower self-service for their customers. Combined with creating and delivering custom reports, these tools can improve quality and increase operational efficiencies while reducing costs.
There is also an all-in-one MSP security and remote monitoring tool with centrally managed antivirus, backup, and more. It delivers proactive vulnerability assessments, patch management, and AI-based static and behavioral heuristic capabilities to protect business-critical data, applications, and systems from malware. The software package is another well-known solution for deploying patches and eliminating vulnerabilities. It also provides LDAP and Active Directory integrations and third-party management current applications for Adobe Flash, Apple iTunes, Mozilla Firefox, PDFCreator, and more.
Integrations
Cloud security for MSP has various tools they use to monitor devices and networks. These include unified threat management solutions and email security tools to handle malware, phishing attacks, spam, and other threats.
An all-in-one solution can provide the most value for MSPs with a single program to manage endpoint monitoring, patch management, automation, and more. This helps MSPs save time and resources and increases technician efficiency by having all these features in one program.
An all-in-one MSP solution can also help with backup and disaster recovery (BC&DR) services, another way to add client value. Many of these programs offer 1-click enablement and pre-built sales kits to make it easy for MSPs to start offering these value-add services to their clients.
Alerts
When triggered, an alert appears in the monitoring dashboard with a red color or a warning icon to let users know something needs attention. Alerts can be categorized as low-impact, high-impact, or critical. They can also have a duration, such as one to six minutes, to remain active before requiring acknowledgment or expiring.
In addition to traditional signature-based detection, the best MSP antivirus software solutions use heuristic checks and continuous real-time monitoring to detect new viruses that still need to be recognized. This way, MSPs can be notified of malicious activity before it takes hold of their customers’ devices.
MSPs should look for antivirus management tools with a simple setup process, remote monitoring capabilities, and customizable alerts. For example, they offer intuitive GUIs and easy-to-use remote access features for logging into a device and compiling hardware and software inventories. They also feature alerts and automation, helping MSPs streamline their operations and improve productivity.
Automation
When choosing the best antivirus solution for MSPs, look for a product that automates and simplifies processes to reduce costs. Rather than using multiple separate tools for invoicing, project management, schedule management, and resource planning, MSPs can find all of these capabilities in a professional services automation (PSA) tool that centralizes data and workflows for better Efficiency.
Protect Cloud combines RMM, backup, and cloud-based security to manage client systems from one platform. It delivers multilayered protection through proactive vulnerability assessments, patch management, and AI-based static and behavioral heuristic antivirus capability.
Integrated with PSAs, RMMs, and IT Glue, ConnectWise Manage simplifies MSP billing and managing client relationships and services. It offers a single dashboard for all your client’s systems and associated data, plus features like remote monitoring, ticketing, time tracking, and invoicing.
Software helps MSPs deliver a secure, reliable network and improves operational efficiency with features like remote access, IT documentation management, device monitoring, remote support, IT troubleshooting, escalation, and more. It also includes deep analytics, transforming messy, hard-to-reach data into a unified intelligence source.
